Progress Working Report on Client satisfaction of NCC Bank Ltd In Framework of Private Industrial Bank
Refat Ahmed Robin Identification: 0720146
An Internship Record Presented In Partial Completion Of The Requirements of the Degree Bachelor of Business Government
INDEPENDENT UNIVERSITY, BANGLADESH Might 2012
Advance Working Report about Customer Satisfaction of NCC Financial institution Ltd In Context of Private Commercial Financial institution
Refat Ahmed Robin the boy wonder Id: 0720146
Has been permitted May 2012
_______________ Abul Khair Jyote Lecturer Institution of Business Independent University or college, Bangladesh
a couple of
Abul Khair Jyote Internships Supervisor College of Organization Independent University or college, Bangladesh.
Subject matter: Submission of Internship Survey
Dear Friend, I was submitting my personal Internship survey and would like to take the opportunity to thank you for Your advice and oversight in its finalization. I accomplished my Internships Attachment in NCC Lender Ltd. from the 7 of February 2012 to 7 of May well 2012. It of my report is usually " customer satisfaction of NCC bankвЂќ. The report has its because of limitations and conducting the study was not with no difficulties. However , with your direction, it was completed in the best possible way.
Sincerely Your own,
Refat Ahmed Robin IDENTITY: 0720146
Organizing this statement was both exciting and hard work concurrently; it is for the first time that I a new real life knowledge working on a proper project. I want to express my gratitude to Mr. Abul Khair Jyote internship director, School of Business, Self-employed University, Bangladesh for providing me while using proper assistance and support.
I would love to say thanks to Mrs. Farhana Alam NCC Bank Ltd. for supplying me time in his busy schedule, for providing me details that was needed to complete the statement, and to effectively guide me personally throughout my internship period.
Desk of Content material
Introduction Qualifications of Countrywide Credit & Commerce Financial institution Ltd (NCCBL) NCC TRADITIONAL BANK at a glance Function Responsibilities 1 . 0 EXEC SUMMARY 2 . 0 Affirmation of the Difficulty 2 . one particular Purpose of the Study 2 . a couple of Scope with the Study 2 . 3 Restrictions of Analyze 2 . 5 Timeline 3. 0 Report on Related Materials 3. one particular Customer Satisfaction three or more. 2 . Buyer Services several. 3 Interpersonal Relationship three or more. 4 Net Banking 5. 0 Advancement Conceptual Structure 5. 0 Research Strategy 5. one particular Research Design 5. 2 Sampling a few. 3 Way of measuring Instrument/Questionnaire a few. 4 Info Collection your five. 5 Info Analysis 6th. 0 Outcomes and Evaluation 7. 0 Recommendation almost 8. 0 Bottom line References Appendix Questionnaire
7 8 on the lookout for 10 11 11 10 11 doze 12 13 14 18 15 12-15 16 18 17 17 17 18 18 19 24 twenty-four 25 28
List of figure And Table
Percentage of Gender Percentage of Occupation Percentage of customer service Percentage of interpersonal marriage Percentage of internet banking
19 19-20 20-21 21-22 22-23
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